Mountainaire Campground and RV Park

Frequently Asked Questions and Answers Booking/Check-In & Out/payment/cancellation What are full-service, partial-service, and nature sites? - Full-service sites provide hookups to electricity(30 or 50amp), water, and sewer. - Partial service sites are hooked up to electricity(30 or 50amp) and water. - Nature sites are sites without hookups to electricity, water, or sewer. Do you have tenting sites? - Yes, we do. Nature sites or partial service sites are good options for tenting. - Full-service sites may not be ideal for tenting because of the sewer hookups. How many people at maximum can stay on a site? - Maximum 4 adults and their children are allowed to stay on a site. - The total headcount should not exceed 6. (During the Covid-19 pandemic, specific regulations from health authorities about gathering will rule.) How big is each site? Which site shall I book for my stay? How far away are my site and my friend’s site? - Please go to our website and click the “Book Now” button on the top right corner, a list of sites and their specific site pictures and rough dimensions will be shown. - You can book by site category or book on the map. - You can choose the site according to the size of your trailer. - Please also take into account the picnic table and fire ring. - Please be reminded that you are not allowed to move the fire ring. - If you are not sure if the trailer will fit the site or not, you can always call our office at 250-245-1169 for help. - You can always check our campground map located on the upper right corner of our home page to find the locations of each site. - To give you an idea, the walking distance between the most distant two corners of our park is about 10 mins. May I put a tent beside my trailer for my kids to play inside? - Yes, you may. Please keep a safe distance from the fire ring. May I invite my friends’ family to camp in a tent beside our trailer on the same site? - Yes, you may as long as there is enough space and safe enough from the fire pit. - Please be reminded that there are rules of additional adult charge (older than 14 years) and maximum allowed headcount for each site. Is your campground open year-round? - Yes, we offer seasonal/winter stays. Please refer to the RV Camping page for the rates. Please call our office at 250 245 1169 for details. What is the minimum stay requirement? - For campsites: 2-night minimum for non-long weekends. 3-night minimum for long weekends. - For RV glamping: 2-night minimum. - The system may allow you to book for nights less than the requested minimum stay under the “sandwiched orphans” situation. Under this circumstance, an additional $100 cleaning fee will be charged when you check-in. We are a group of several families and plan to book RV glamping. Are they adjacent to each other? - G1, G2 and G3 are adjacent. G4 is located on site 118(V-18). There is about 1-minute walking distance between G4 and G1/2/3. Can my glamping site host my friend’s family to stay in their tents? - For the purpose of letting glamping guests best enjoy their stays, we are sorry that we do not allow another family to sleep in their tents on glamping sites. - A small 1 to 2-person play tent might be allowed for your kids to enjoy during the daytime as long as there is enough space and safe enough from the fire pit. - Please be reminded that G1 G2 G3 are on gravels. What is your check-in and check-out time? - Campsites for RV or tents: Check-in is after 1 pm and check-out is before 11 am. - Cabins: Check-in is after 1 pm and check-out is before 11 am. - RV Glamping: Check-in is after 4 pm and check-out is before 10 am. - The latest check-in time is 9 pm. Can I check in earlier or check out later than the requested time? - We offer early check-in or late check-out options for a fee of $25 for campsites and $80 for RV Glampings. - Please call our office the night before at 250 245 1169 to check availability. What time will the park gate be locked? - The park gate will be locked from 10 pm until 7 am the next morning. - During your stay, if you come back late from outings when the park gate is locked, please park your car at the visitor’s parking lot outside the park gate and walk into the park quietly. What is your cancellation/refund policy? For Campsites - Single site booking: If a cancellation notice is received more than 15 days from your reserved check-in date, a 5% (after tax) processing fee will be applied and the rest will be credited to your account. - If received within 15 days and more than 7 days from your reserved check-in date, the first night of your stay will not be refunded, plus a 5% (after tax) processing fee will be assessed. - There are no refunds within 7 days of arrival or for early departure. - Group booking (two and more than two sites booked under the same booking number): If a cancellation notice is received more than 30 days from your reserved check-in date, a 5% (after tax) processing fee will be applied and the rest will be credited to your account. - If received within 30 days and more than 15 days from your reserved check-in date, the first night of each site on your stay will not be refunded, plus a 5% (after tax) processing fee will be assessed. - There are no refunds within 15 days of arrival or for early departure. For RV Glamping - If a cancellation notice is received more than 30 days from your reserved check-in date, a 5% (after tax) processing fee will be applied and the rest will be credited to your account. - If received within 30 days and more than 15 days from your reserved check-in date, the first night of your stay will not be refunded, plus a 5% (after tax) processing fee will be assessed. - There are no refunds within 15 days of arrival or for early departure. - Please send an email request to [email protected] and include your reservation number in the email for us to process. - Please expect a 2-week window to receive the money back to your card. Pets Can I bring my pets to your park? - For campsite bookings: Yes, your pets are welcome. - We charge $1/night for each pet. All pets need to be on leash any time outside of your trailer or tent within our park. - No exceptions. Please understand you are responsible for your pets’ tempers and behaviors. - We might have to ask you to leave our park if you can’t follow this rule. - For RV Glamping bookings: No pets allowed for RV glamping units. Parking Can I park my car on my site? - One car per site is permitted, including RV glamping sites and cabin sites. - We request you park your second car in our visitor’s parking lot. Campfire: - In case there is a ban on campfires, what can we do to enjoy a fire? - We have a propane fire pit for rental and propane for purchase or exchange. - You are also welcome to bring your own propane fire pit and/or propane. - Please be reminded fire must be attended at all times. - RV Glamping units will be provided with propane fire pits during the fire ban. Transportation: - I'll come from the mainland of BC. Which ferry should I take? - Both Departure Bay and Duke Point ferry terminals are within a similar distance to our park(~22km). Any ferry to either of them will work. How can I get a ferry ticket from the mainland of BC to Nanaimo? - Reserve early! Or try to refresh the BC Ferry website often. - There could be tickets canceled and released from time to time. Which navigation tool should I use to lead to your park? - We found Google Maps did a good job of finding our place correctly. GPS sometimes did not work well. - There are signs along the Trans Canada Highway in both directions indicating the direction to our park. Groceries and Meal Delivery Where can I get groceries? - Some light groceries are carried at our store. - If you come off from Departure Bay or Duke Point ferry terminal to our park, Country Grocer is nearby. - During your stay at our park, 49th Parallel Grocer in Ladysmith is close by(13mins drive). Save on foods in Ladysmith is also a good choice(16mins drive). - Is there any Asian food market on the island? - Fairway Market, Sunny Market, and Man Lee are Asian food stores. - The superstore also carries quite a lot of Asian food. Are there any restaurants nearby that can deliver meals to the park? - Roberts Street Pizza and Country Kitchen. - You can ask for their menus from our store. Amenities, Activities, Events and Travel Ideas Is there a cellphone signal? Do you provide wifi? - Yes, however, the strength of the cell signal depends on your phone service provider. - Yes, we provide free wifi. The wifi signal varies in different spots at the park depending on the density of big trees. What time does the movie start during summer weekends? - When it gets dark. The projector will only work well when it is dark. Btw we provide free popcorn. What amenities do you have in the park? What activities can I do with my kids at your park? - There is a store, public washrooms and bathrooms, a laundromat, and a dumpsite in our park. -We have a big playground and an arcade room that kids will definitely enjoy, a pond where you can catch and release or observe millions of western toads(species at risk) growing from tadpoles to western toads and migrating to the forests and huge lawns for kids to run and bike. - You may also enjoy arcade, beach volleyball (please bring your own ball), and horseshoe games(we rent horseshoe rings) with your family or friends. - There is a private trail to the beautiful crystal-clear Nanaimo River where you can enjoy swimming, snorkeling, playing on floating toys, or even rock diving. - If you prefer kayaking, we suggest you use a utility wagon to carry the kayak to and back from the river because there are slopes in some parts of the trail. - We are also renowned for our special events. - To name a few, Easter Day treats, Victoria Day fireworks, Father’s Day catch and release, summer weekend movie and free popcorn, National Day treasure hunt, BC Day bike parade and Karaoke, Labor Day Karaoke, etc. - Please always check updates on our website for event calendars We are new to Nanaimo and the island. Any suggestion for us to explore the city and the island? - There is a page called “travel ideas” on our website. - We spent great effort in compiling information that might be useful for your stay. Enjoy your research! Do you provide a shower? - Yes. We provide a warm and steady coin-operated shower. - Please join us in the effort to save energy and protect the environment. Do you sell firewood? - Yes, we do. $10/cart. RV Supplies, RV Rental, & Technical Support - Where can I get RV supplies or get my trailer fixed if an emergency happens? - Our store carries some RV-related stuff like RV toiler papers, etc. - Arbutus RV at the Nanaimo airport specializes in RV supplies and repairs. I am interested in trying RV camping but I do not have a trailer now. Where can I rent one? - We have on-site RV Glamping units for guests to stay. - You can just pack your clothes and come explore the RV life. - There are also several RV rental stores on the island near Nanaimo that rent the RV and can also deliver and set up the trailer for you at the designated place. You can search online and find one. RV Glamping This is going to be my first time living in an RV. What should I pack? - Our RV glamping units are equipped like a resort suite with a nice yard, fire ring, picnic table and chairs, and outdoor kitchen or barbecues. - You can always check our RV Glamping page for a detailed list of what are provided. - Each RV has its own kitchen, living and dining area, bathroom with shower (and tub for some units), master bedroom, and kids’ room(except G4 which has no kids’ room). - Pack your brushes and toothpaste as you would do when staying in a hotel. Of course, food and treats! - Each RV is equipped with an indoor kitchen (coffee machine, sink, microwave, gas stove, gas oven, and fridge) and outdoor barbecue. - Most importantly, please come relaxed immerse yourself in Mother Nature, and… enjoy! Does your RV glamping unit have an awning? - Yes. Each of our glamping units has (a) awning(s) and a deck. What should I pay attention to when living inside? - It is always a good idea to read through RV Glamping Policies and Rules on our RV Glamping page before your visit so that you can have an idea of what an RV life would look like and what are the most important rules to live in the RV. Cabins What do you offer for the cabin site? - Each cabin site is also provided with a picnic table, a fire ring, a deck, and a parking space. - Inside each cabin, there is a fan, a heater, and a plug for charging your essentials, eg. phones. - The heater is designed to keep the cabin not as freezing cold as outside during cold weather, but not to a temperature of 23C. - Please bring your own sleeping bags or blankets. - Public washrooms and showers are a minute’s walk away.