Haven Hills Campground and Resort

Check-In Procedure - RV Sites check-in time: 12 PM CST - RV Sites check out time: 12 PM. - Cabin/Yurt check-in time: 3 PM CST - Cabin/Yurt check out time: 12 PM. - This entitles you to your site until 11 AM the day after check-in. - Early check-in is not permitted. - The guests who paid for the site the night before you have paid for their site until noon. - We will not ask a guest to leave so that you can check in early. - If you will be arriving in the area early, please make arrangements until your site opens up at noon. - We do not have a waiting area for those checking in early. - You do not need to contact the office for check out, unless you need to pay for an after-hours check-in. - RV Guest- Please place the reservation ticket in the corresponding post upon arrival. - Late check-ins are allowed at any time. - Please just contact the park for instructions. - If you are staying in our park for a month or longer, we require an agreement to be signed. - Please contact the park for more details. - Help us keep a clean, attractive campground. - When arriving and unloading, keep your site clean and place garbage in designated containers. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Pet Policies Leash - We ask that you keep your pets on a leash at all times. - This helps you, your pet, and other guests and their pets stay safe. Buildings and Splash Pad/Pool Area - Pets are not allowed in the buildings. - Haven Hills does not allow pets in our Lodge/Bathhouse/Laundry building or splash pad/pool area. - Please do not tie your pet to our trees, doors, or posts. - Pets are also not allowed on our playground/jumping pillow. Pet Cleanliness - Be a good neighbor and please use the dog walk area and clean up after your pet always. - Do not let your pet deposit waste on your site or any of our other guests’ sites, please. - Failure to clean up after your pet will result in you being asked to leave without a refund. Leaving Pets Unattended - Pets may not be left unattended in our park. - Please do not tie your pet to a tree and leave. - Leaving your pets unattended is dangerous for your pet, as many factors, including weather, power outages, etc., can affect your pet's well-being while you are away. Furniture - If you are staying in one of our cabins/yurts, pets are not allowed on the furniture. - For any incidents, that will be a $50.00 charge per occurrence. Pet Vaccinations - Due to Insurance Requirements, all pets must be vaccinated in our park. - Please make sure your pet’s shots are up-to-date. Barking - Excessive barking is not tolerated and disturbs your neighbors. - Please note that excessive barking may result in you being asked to leave without a refund. Site Changes - You have been assigned a specific site. - If you wish to move, please check with the office. - Due to reservations and maintenance, moving may not be possible. - Please inquire before moving sites. Picnic Tables - Only one table per site. - Do not move additional tables from surrounding sites. Open Fires - Open fires are not allowed in our park. - Fires must be in firepits or designated fire rings. - Please do not relocate the fire ring at the campsite. - Burning of litter is prohibited. - This includes cans, plastic, glass, and styrofoam. - Pallets or wood products with nails, staples, or metal are not allowed to be burned or brought into the park. - If burnt bottles and trash are found in your fire ring, a $50 cleaning fee will be issued. Parking Policy - Please do not park your vehicle, trailer, or boat in an adjacent site. - Use of more than one site will result in additional charges. - Please utilize overflow parking. Storage - Storage is not allowed under or around your RV or picnic table. Site and Park Navigation - Please be respectful of your neighbor and do not walk between sites when navigating the park. - Please use main roads, sidewalks, and designated public paths to walk around the campground. Washing - Hose washing RVs or vehicles is not permitted, as it can result in a mess and disturb your neighbors. Rugs - Rugs bigger than 3’ x 2’ are not allowed, as they kill the grass, and we want your site to look good for both you and the next guest. Large Group Gatherings - Contact park management before planning large group gatherings or parties. - No kegs will be allowed on premises. Speed Limit - The park speed limit is 5 mph. - This policy is to keep you, your children, and your pets safe. - Exceeding this speed limit will result in a warning. - Multiple warnings will require us to ask you to leave. - Safety is our number one priority for our guests. Parking - Each paid guest registration covers 1 RV per site and 1 vehicle per site unless noted. - Extra vehicles will need to be parked in the designated additional parking area behind. - No vehicles, including carts, will be allowed to park on grass. - Ruts caused in your site due to additional vehicles will result in damage charges. - Utilize the cart parking overflow parking areas. - Trailers, Boats, and additional vehicles will incur additional fees for camping. - A nightly registration covers 1 RV and 1 vehicle only. - No parking in common areas. - Do not park in the middle of the road. - Do not park in sites that you did not register for, and do not block our garages or our bathroom, or our laundry room doors. - Parking on the grass is not permitted at Cabin/Yurt/RV Sites. Golf Carts - Only golf carts are welcome. - Must be 16 years of age or older with a valid driver's license. - All cart operators will have automobile insurance. - Haven Hills will provide carts to rent upon registration (additional fee). - Any cart brought on premises must be in good working order, with no mechanical issues, excessive loud exhaust/stereo equipment. - All cart users must only travel on cart paths and on pavement throughout the camping/lodging area. - No carts on sidewalks. - All cart paths will be closed at dusk. - Any guest found on cart paths after hours will be asked to leave without a refund. - Its imperative that users obey this rule because of safety and unforeseen accidents that could occur. - No SXS ATVs at this time will be allowed. Golfing - We understand our resort still resembles a golf course. - We currently have a driving range and 3 holes open for golf. - Do not golf anywhere else. - This includes driving balls, chipping, or putting on premises for the safety of all guests. - If one is found violating this rule, they will be asked to leave without a refund. Severe Weather - In case of severe weather, seek shelter in the bathrooms or the laundry room. - Signs for shelter areas are posted. - We love pets, so please bring them with you, and please do not leave them in your RV during severe weather warnings. Visitors - Only registered guests are permitted to enter the park. - All visitors must stop in the office to register and receive a parking pass. - Visitors may not bring pets. - Haven Hills Campground and Resort reserves the right to limit the number of people visiting a site. - Day visitors must depart by 10:00 pm CST. - Overnight visitors must depart by Noon CST. - Please check with the office before inviting any visitors. - Registered guests are responsible for ensuring their visitors are properly registered and that all campground rules are followed. - All guests visiting someone in the park must register and pick up a pass at the office and park in the designated area. - Vehicle Pass must be visible at all times, please. Electrical Use - You are responsible for understanding how many amps you are using in our RV. - Amp usage over the 50 AMPs provided can trip your breaker. - Please be mindful of your amp usage so you don’t trip your breaker during your stay. - Please notify the office so that we can notify maintenance if you have any electrical issues during your stay. - Guests are not permitted to diagnose our electrical pedestals per insurance and safety requirements. - Maintenance is happy to help. - Even if you are an electrician, laws prohibit you from working on our pedestals unless hired to do so. Laundry - The laundry room is open 24/7. - Change and Vending are available. - Please do not leave your laundry unattended. - We are not responsible for accidents or theft. Restrooms - For the comfort of all our guests, restrooms are open 24/7 with the exception of a temporary closing for cleaning once per day. - We ask for your help in keeping the restrooms clean, please. - Guests under the age of 18 need adult supervision in the bathrooms and showers. Splash Pad/Pool & Playground - No lifeguard is on duty. - Splashpad/Pool and Playground opens at 9 am after quiet time and closes at dusk. - Anyone under 18 must be supervised in these areas and all areas of the campground at all times. - Horseplay, running, and erratic behavior are not permitted in our pool area. - Alcohol and Food are not permitted inside the splash pad/pool itself. - Pets, loud music, glass, and rough play are not permitted at our splash pad/pool or playground. - Failure to follow these rules results in you being asked to leave without a refund. - Children in diapers are required to wear swimming diapers. - Please do not let your children climb the splashpad features. - Absolutely no water balloons are allowed on site or near the splashpad. Quiet Time Policies - Quiet time is 10 PM to 7 AM. - Anyone playing loud music will be warned only once and then asked to leave without a refund. Trash Disposal and Recycling - Trash cans are located throughout the park. - Please tie trash bags completely closed and put your trash completely in the trash container. - If the first can is full, please find another container. - Please do not place your trash on the ground. - Woodland creatures like possums and raccoons are attracted to left out or disposed of food, and while we think they are cute and wonderful animals, we don’t want you to find a surprise night visiting raccoon at your site because of incorrectly disposed of trash. - Do not dispose of wires, oil, furniture, mattresses, or any toxic waste or chemicals in our trash cans. - Trash is emptied once per day. - Times may vary due to maintenance scheduling requirements throughout the day. - A dumpster is available throughout the park. - Please do not dispose of any motor oil, cooking oil, wires, furniture, mattresses, or any toxic or hazardous waste items. - Failure to adhere to this rule may result in charges for disposal fees. Children - Children under 18 must be supervised by an adult at all times. - Horseplay, running, or diving in the pool is not permitted. - Riding bicycles without a parent and on our main entrance road is prohibited for the safety of your children and our incoming RV guests. - The playground, ball court, and splash pad/pool close at dark. - Anyone under the age of 18 must be back at their site by dusk. - Children may not use the restrooms without being accompanied by a parent or guardian. Drones - Drones are not permitted in our park. Clotheslines - Clotheslines are not permitted in our park. Fireworks and Firearms - Fireworks and firearms are strictly prohibited in our park. - The prohibition of fireworks includes sparklers, smoke bombs, aerials, and firecrackers. - The prohibition of firearms includes all guns, including airsoft, BB, and pellet guns. - If these items are seen outside of your RV, you will be asked to leave immediately without a refund. Repairs - Repairs to RVs and vehicles are not permitted in our park. - We are happy to recommend a local Mobile RV Repair service that comes out to your site to assist you with any repairs.