Hidden Haven

Registration and Arrival Check-In Procedure - Check-in Time: 2 p.m. - Check-Out Time: 11 a.m. - All outstanding balances need to be paid prior to check-in. - Early check-in is not permitted. - The guests who paid for the site/cabin/camper the night before you have paid for their site/cabin/camper until 11 AM CST. - We will not ask a guest to leave so that you can check in early. - If you arrive in the area early, please make arrangements until your site/cabin/camper opens at noon. - We do not have a waiting area for those checking in early. - You do not need to contact the office for checking out unless you need to pay for after-hours charges. - Late check-ins are allowed at any time. - While each park attempts to accommodate your exact spot request, the on-site manager makes the ultimate decision regarding spot placement. Payment Policy - Payment is due in full at check-in, with a minimum 50% deposit paid on booking the reservation. - For monthly stays, one (1) month of rent is due in full at check-in, and then each following month is paid in advance. - We gladly accept Visa, Mastercard, Discover, and American Express. - We require that all reservations have a credit card on file. - Hidden Haven LLC may charge my monthly recurring balance, any remaining balance, any damage charges, or other amounts owed under these Rules and Regulations to any credit or debit card on file from my reservation or prior payments. - Any amounts due after 30 days will be subject to the maximum late charge permitted under state law. Modification Policy - If you would like to modify a reservation for non-monthly rentals to another date, we will do this one time as a courtesy as long as it is done 7 or more days prior to the arrival date. - Subsequent modifications can be made if completed 7 or more days prior to arrival date with a $15 change fee for daily and weekly sites and $50 for monthly sites and lodging. - Modifications are not allowed with less than a 7-day notice. - Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. - Camp Credit will remain active on the User Account and will expire one year from issuance. - Modification is subject to availability. - If the customer is dissatisfied with the changes made to their reservation, they will be offered a full refund or the opportunity to make a reservation for a different date. Identification - We require a copy of your driver's license or state identification on file. - If you sign the terms and conditions online, you may also upload a copy of a state ID to the additional forms. - Please stop by the office at check-in to sign the terms and conditions and provide identification. Motorhomes, RVs, Travel Trailers - All Motorhomes, RVs, or Travel trailers must be in good working order and appearance. - We reserve the right to refuse access to any guests whose vehicle is deemed to be unacceptable. Site Changes - You have been assigned a specific site. - If you wish to move, please check with the office. - Due to reservations and maintenance, moving may not be possible. - Please inquire before moving sites. Cabin Policy - Cabins will be inspected weekly for monthly stays and upon request. - Cabins include free TV channels and Amazon Prime; any charges to your Amazon Prime account will be charged automatically to your account. - Damages to the cabin will be charged to your account, and you will be responsible for all damages to the property. Open Fires - Open fires are not allowed in our park. - Fires must be in firepits or designated fire rings. - Each site has a designated fire pit. Parking - Please do not park your vehicle, trailer, or boat on an adjacent site. - Use of more than one site will result in additional charges. - Unless stated otherwise, only 1 RV and a maximum of 1 other vehicle are allowed per site. Storage - Storage is not allowed under or around your RV or picnic table. Site and Park Navigation - Please be respectful of your neighbor and do not walk between sites when navigating the park. - Please use main roads, sidewalks, and designated public paths to walk around the campground. Smoking/Drug Use - No smoking is allowed in any of the campground buildings. - This includes cabins, rented campers, bathhouses, laundry, and a camp store. - Any smoking in campground buildings will result in a fine for cleaning. - Use of any illegal drugs on the campground will require police notification and immediate being asked to leave with no refunds. Washing Vehicles - Washing RVs or vehicles is only permitted with 1 bucket of water and a sponge. - Hose washing is not permitted, as it can result in a mess and disturb your neighbors. Pet Policies - A maximum of 2 pets is allowed per reservation. - This includes RV sites, cabins, tent, and camper reservations. - We ask that you keep your pets on a leash at all times except in the dog park. - This helps you, your pet, and other guests and their pets stay safe. - Be a good neighbor and always use the dog walk area and clean up after your pet. - Please do not let your pet deposit waste on your site or any of our other guests’ sites. - Failure to clean up after your pet will result in you being asked to leave without a refund. Leaving Pets Unattended - Pets may not be left unattended in our park. - Please do not tie your pet to a tree and leave. - Leaving your pets unattended is dangerous for your pet, as many factors, including weather, power outages, etc., can affect your pet's well-being while you are away. Pets on Furniture - Pets are Not Allowed on furniture if you are staying in one of our cabins or Campers. - For any incidents, that will be a $25.00 charge per occurrence. - Pet owners are responsible for any damages caused by their pets. Pet Vaccinations - Due to Insurance Requirements, all pets must be vaccinated in our park. - Please make sure your pet’s shots are up-to-date. Barking - Excessive barking is not tolerated and disturbs your neighbors. - Please note that excessive barking may result in you being asked to leave without a refund. Vehicle Policies Speed Limit - The park speed limit is 5 mph. - This policy is to keep you, your children, and your pets safe. - Exceeding this speed limit will result in a warning. - Multiple warnings will require us to ask you to leave. - Safety is our number one priority for our guests. Parking - Each paid guest registration covers 1 RV per site and 1 vehicle per site unless noted. - Please do not park on our grass. - Ruts caused in your site due to additional vehicles will result in damage charges. - Trailers, Boats, and additional vehicles will incur additional fees for camping. - A nightly registration covers 1 RV and 1 vehicle only. - No parking in common areas. - Do not park in the middle of the road. - Do not park in sites that you did not register for, and do not block our garages or our bathroom, or our laundry room doors. - Parking on the grass is not permitted at RV Sites or in tent areas. - Hidden Haven, LLC is not responsible for personal injuries or damage, loss, or theft of any personal property or vehicles. - ATVs. Dirt Bikes, Motorcycles, and Golf Carts OHVs are welcome onsite but may not be used within the park. - Only to get to and from your site. General Behavior - Please be courteous to other guests around you. Loud music or objectionable noise is not allowed at any time. - Inconsiderate guests will be evicted from the park. - Profanity or violence towards guests or staff will result in immediate eviction from the park. - Guests who violated rules that resulted in eviction notices will not receive any refunds for their stays. Visitors - Only registered guests are permitted to enter the park. - All visitors must stop in the office to register. - Visitors may not bring pets. Hidden Haven, LLC reserves the right to limit the number of people visiting a site. - Day visitors must depart by 10:00 pm CST. - Overnight visitors must depart by 11 am CST. - Please check with the office before inviting any visitors. - Registered guests are responsible for ensuring their visitors are properly registered and following all campground rules. - All guests visiting someone in the park must register. - Guests are responsible for any damage or injury caused by themselves, their children, or their pets. - Hidden Haven, LLC is not responsible for personal injuries or damage, loss, or theft of any personal property or vehicles. Electrical Use - You are responsible for understanding how many amps you use in our RV. - Amp usage over the 50 AMPs provided can trip your breaker. - Please be mindful of your amp usage so that you don’t trip your breaker during your stay. - Please notify the office so that we can notify maintenance if you have any electrical issues during your stay. Guests cannot diagnose our electrical pedestals per insurance and safety requirements. - Maintenance is happy to help. - Even if you are an electrician, laws prohibit you from working on our pedestals unless hired to do so. Quiet Time - Quiet time is 10 PM to 7 AM. - Anyone playing loud music will be warned only once and then asked to leave without a refund. Trash Disposal and Recycling - A dumpster is available on the south side of the park. - Please tie trash bags completely closed and put your trash completely in the trash container. - Please do not place your trash on the ground. Woodland creatures like opossums and raccoons are attracted to left-out or disposed of food, and while we think they are cute and wonderful animals, we don’t want you to find a surprise night visit from raccoons at your site because of incorrectly disposed of trash! Do not dispose of wires, oil, furniture, mattresses, or any toxic waste or chemicals in our dumpster. - Failure to adhere to this rule may result in charges for disposal fees. Wildlife Habitat - Hidden Haven, LLC is in a natural wildlife habitat area. - There are coyotes, birds of prey, and reptiles. - All guests should ensure pets and small children are supervised at all times. Children Policy - An adult must supervise children under 18 at all times. - Riding bicycles without a parent and on our main entrance road is prohibited for the safety of your children and our incoming guests. Drones - Drones are not permitted in our park. - Please do not fly drones over people or RVs. - There are several local area parks where drones are permitted for your enjoyment. Clotheslines - Clotheslines are not permitted in our park. Fireworks and Firearms - Fireworks and firearms are strictly prohibited in our park. - Fireworks prohibition includes sparklers, smoke bombs, aerials, and firecrackers. - The prohibition of firearms includes all guns, including airsoft, BB, and pellet guns. - If these items are seen outside of your RV, you will be asked to leave immediately without a refund. Repairs - Repairs to RVs and vehicles are not permitted in our park. - However, we are happy to recommend a local Mobile RV Repair service that comes out to your site to assist you with any repairs. Residency Status & Mail - Guests cannot claim Hidden Haven as their permanent address. - Mail cannot be received at Hidden Haven's address. - Packages from USPS, UPS, FedEx, and Amazon are accepted and may be picked up at the Camp Store. - All packages will be held for (30) days. - The campground is not responsible for any packages. Safety and Emergencies - Suppose you observe any activity you believe to be of concern. - Text (931) 229-0899, 24 hours a day. (No soliciting is allowed) - If you need to call 911 for any reason, and time allows, please get in touch with the office so the maintenance staff can be prepared to escort the emergency personnel to your site.